Credit Management

FEXCO provide a complete, outsourced, credit management service, including the following key functional areas:

Debtors Ledger Management

• Customer setup
• Invoicing

Income Management

• Statement processing
• Payment Exceptions and Reconciliation
• Payment Planning
• VAT
• Bank Reconciliation
• Debt Collection
  • Pre-Legal
  • Post-Legal*

Comprehensive management reporting

All channels provided: Phone, SMS, Letter, Email, Face to Face.

FEXCO’s approach to delivering a best in class Credit Management and Collections operation is based on:

1. Selecting and training the right staff;
2. Continuous refinement of the processes and customisation to client needs;
3. Deployment of systems and technology to drive efficiency and effectiveness; and
4. Creating a results driven culture balanced with a strong customer satisfaction ethic.

Benefits:

Outsourcing your Credit Management and Collections to FEXCO can deliver the following benefits to your business:

• Our trained credit managers will advise you on your customer credit levels and terms.
• We can suggest how the accounts should be administered and what collection strategies to adopt.
• More importantly, we can demonstrate how the right actions can deliver timely payments and can grow the profits of your business.

FEXCO is a member of the Irish Institute of Credit Management, registered as a Data Processor under the Data Protection Acts 1988 and 2003, regulated by the Central Bank of Ireland, is a member of the Irish Finance Houses Association, is a shareholder and member of Irish Credit Bureau Ltd, is ISO 27001:2005 accredited with respect to the collection, maintenance and retention of personal data, is ISO 9001:2000 compliant in the operation of Contact Centres as well as being certified to Customer Contact Association’s Standard Framework for Best Practice© and Excellence Through People.

In addition our Professional Service team has been awarded Six Sigma Black Belts and an accredited training programme from Green Belt upwards.

*Provided through our partner company, Pierse and Fitzgibbon.