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Fexco tops three categories at the Global Contact Centre Association Awards

Fexco tops three categories at the Global Contact Centre Association Awards

16 Nov 2018
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Financial technology company Fexco picked up 3 accolades at the Global Contact Centre Association Awards last night, in Glasgow.

The annual Global Contact Centre Association (CCA) Awards recognise companies and industry professionals that have excelled in the delivery of customer contact and customer facing solutions. Hosted last night by the CCA, the professional body for customer service, at the Hilton Hotel in Glasgow, the awards welcomed over 400 senior customer service managers and directors from banks, insurers, retailers, mobile operators and central government.

Categories on the night included; Most Effective Use of Social Media, Best Customer Experience Centre, Innovation in Customer Service and Best CX Transformation – Inhouse Technology Solution for which Fexco received the award.

Topping the ‘Best CX Transformation – Inhouse Technology Solution’ category, Fexco’s Managed Business and Solutions Outsourcing (MBSO) division received the award in recognition of their effective voice of the customer programme. The CCA lauded Fexco’s proactive approach in dealing with issues as well as the use of Artificial Intelligence that demonstrates a mature-tech approach.

In another major success for Fexco MBSO, Mary O’Sullivan received the Member of the Year Award recognising her outstanding contribution to Fexco, our clients and indeed the Customer Experience industry.

Fexco also received the Silver Award for its long-term commitment to the CCA, having held the accreditation for 13 years, demonstrating professional commitment of the highest order.

In advance of the awards, the CCA coordinated a two-day industry convention on November 14th and 15th also at the Hilton, Glasgow. The convention, this year themed ‘Customer Experience Reimagined’ provided the opportunity for delegates to share industry expertise and insights with a view to continuously evolving and improving the sector.

Commenting on the news Denis Creighton CEO of Fexco MBSO said, “We are absolutely delighted to have received these awards at the CCA Gala last night. Being recognised for our CX Transformation – Inhouse Solution reflects Fexco’s investment in technology and development – something that is integral to delivering best in class service for our clients.

“Not alone that but receiving recognition of our continued commitment to the industry opposite our peers, clients and competitors is particularly gratifying and I am thrilled to share these accolades with the team from across Fexco MBSO.

“Lastly, I would like to offer my heartfelt congratulations to Mary O’Sullivan on receiving her much deserved Member of the Year Award. Mary’s commitment to the MBSO division, to her team and to our clients is second to none and I am thrilled this has been recognised at one of the most important events of the year for our sector.”

For more information please contact Fexco’s MBSO division.

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