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Handling a credit card machine

How to clean your credit card machine

17 Jun 2020
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It is important to clean your credit card machine not only to prevent the spread of germs, but also to prolong the life of the device. We recommend you follow our step by step process, when cleaning your POS (Point of Sale) device.

Step-by-Step Cleaning Instructions

  1. Turn off the POS device and unplug it from the power source
  2. Gently clean it using a damp clean microfiber cloth with water
  3. Gently sanitise it using an alcohol-based wipe or appropriate alcohol-based cleaner applied to a clean microfiber cloth
  4. Once completely dry, reconnect it to the power and turn on

Dos and Don’ts

Dos

  • Use a pH-neutral, non-scrubbing soap
  •  Disinfectant with an alcohol based cleaner (approximate strength 70% – 90% isopropyl alcohol)
    •  

Don’ts 

  • Never spray or pour any liquid, sanitiser or disinfectant onto the device
  • Never use bleach, hydrogen peroxide, thinner, trichloroethylene or ketone-based solvents
  • Never vigorously scrub or shake the device to prevent triggering a tamper alert or an Electrostatic Discharge (ESD)
  • Never use solvents, harsh detergents or abrasive cleaners

How to clean your credit card machine poster 

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Other ways to prevent the spread of germs:

The credit card machine is a high touch surface, so we advise taking the following steps to reduce the spread of germs such as COVID-19:

  • Ensure that staff follows a hand-washing routine to get rid of germs that can be picked up while cleaning or handling the POS terminal
  • Supply hand sanitiser for customers to use at the point of sale counter

Important: The Fexco hardware provided is the responsibility of each merchant, any repairs to the hardware caused due to merchant damage are subject to charges, these charges are outlined in your Terminal Rental Agreement.

Please contact our Helpdesk with any queries:

Ireland 1800 402 123

UK 0800 838 441

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