Fexco Managed and Advisory Services

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    Enhance customer experience, improve operational efficiencies, and reduce costs by implementing solutions that are designed and executed by our teams of delivery specialists and trusted advisors.

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    Optimise your operations

    Optimise your operations with a premium delivery and trusted advisory partner

    Our experienced teams come directly from operational backgrounds, and help businesses to develop and improve their technology, people, and process landscape through collaborative engagement. This is based on 30 years of real world operational experience and a unique perspective on what works, and what does not work.

    Fexco Managed and Advisory Services

    We treat your customers as if they are our customers, and we are passionate about improving their experience. We do not just operate, we help you optimise and evolve with the ever-changing people, process, and technology landscapes.

    > 30 years of trusted partnerships

    Deep function & industry expertise

    Agile & collaborative partner

    Innovative partner ecosystem

    Data led solutions

    Meter

    Optimum service delivery

    Consistently deliver best-in-class Customer Experience

    Our operational and advisory professionals care about your business and bring a relentless focus on doing the right thing for your customer. We deliver services and outcomes that have a purpose and that our colleagues and clients are proud of. Learn more about our unique operational delivery and advisory model.

    > 5 million

    customer contacts per year

    > €4.6 billion

    value of managed funds

    > 30 years

    of experience

    Fexco Managed Services

    End-to-end operational management and service delivery expertise including:

    Customer Contact Management

    Grant Administration

    Sustainability

    Energy Support Services

    Management Services

    Field Management Services

    Regulated Services

    Fexco Advisory Services

    We convert decades of real-world customer and business process management experience into trusted advice for our Clients.

    Process Optimisation

    Analyse and improve business processes to enhance the value delivered to customers by maximising efficiency, productivity, quality, scalability, and performance.

    Customer Journey Mapping

    Gain a comprehensive understanding of your customer experience by identifying touchpoints, pain points and opportunities for improvement throughout the entire customer lifecycle.

    Service Excellence Assessment

    Understand your service delivery landscape through a rigorous assessment process delivering practical recommendations on how to elevate and enhance operational performance.

    Digital Adoption & Data Services

    Maximise your digital landscape to optimise processes to deliver a seamless customer experience. Unlock value and insight from your data assets and link operational reality to business decision by enabling insight across operational data sources.

    Awards & Accreditations

    If you would like to speak with one of our experts, please get in touch below.