Fexco Managed and Advisory Services

Enhance customer experience, improve operational efficiencies, and reduce costs by implementing solutions that are designed and executed by our teams of delivery specialists and trusted advisors.

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Fexco Managed and Advisory Services
Fexco Managed and Advisory Services
Optimise your operations

Optimise your operations with a premium delivery and trusted advisory partner

Our experienced teams come directly from operational backgrounds, and help businesses to develop and improve their technology, people, and process landscape through collaborative engagement. This is based on 30 years of real world operational experience and a unique perspective on what works, and what does not work.

Fexco Managed and Advisory Services

We treat your customers as if they are our customers, and we are passionate about improving their experience. We do not just operate, we help you optimise and evolve with the ever-changing people, process, and technology landscapes.

Vendor Agnostic Solution

> 30 years of trusted partnerships

Experience & Expertise

Deep function & industry expertise

Flexibility

Agile & collaborative partner

Innovation

Innovative partner ecosystem

Data led solutions

Data led solutions

Optimum service delivery

Optimum service delivery

Consistently deliver best-in-class Customer Experience

Our operational and advisory professionals care about your business and bring a relentless focus on doing the right thing for your customer. We deliver services and outcomes that have a purpose and that our colleagues and clients are proud of. Learn more about our unique operational delivery and advisory model.

> 5 million

customer contacts per year

> €4.6 billion

value of managed funds

> 30 years

of experience

Fexco Managed Services

End-to-end operational management and service delivery expertise including:

Superior Customer Support

Customer Contact Management

Grant Administration

Grant Administration

Energy Support Services

Energy Support Services

Field Management Services

Field Management Services

Compliant

Regulated Services

Fexco Advisory Services

We convert decades of real-world customer and business process management experience into trusted advice for our Clients.

Process Optimisation

Analyse and improve business processes to enhance the value delivered to customers by maximising efficiency, productivity, quality, scalability, and performance.

Customer Journey Mapping

Gain a comprehensive understanding of your customer experience by identifying touchpoints, pain points and opportunities for improvement throughout the entire customer lifecycle.

Service Excellence Assessment

Understand your service delivery landscape through a rigorous assessment process delivering practical recommendations on how to elevate and enhance operational performance.

Digital Adoption & Data Services

Maximise your digital landscape to optimise processes to deliver a seamless customer experience. Unlock value and insight from your data assets and link operational reality to business decision by enabling insight across operational data sources.

Awards & Accreditations

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